{"id":3467,"date":"2019-09-24T07:00:14","date_gmt":"2019-09-24T11:00:14","guid":{"rendered":"https:\/\/langa.com\/?p=3467"},"modified":"2019-09-21T13:18:26","modified_gmt":"2019-09-21T17:18:26","slug":"my-laptop-mouse-keyboard-is-not-working-in-windows7-after-an-update-but-they-still-work-fine-in-safe-mode-what-should-i-do","status":"publish","type":"post","link":"https:\/\/langa.com\/index.php\/2019\/09\/24\/my-laptop-mouse-keyboard-is-not-working-in-windows7-after-an-update-but-they-still-work-fine-in-safe-mode-what-should-i-do\/","title":{"rendered":"&#8220;My laptop mouse\/keyboard is not working in Windows7 after an update; but they still work fine in Safe Mode. What should I do?&#8221;"},"content":{"rendered":"\n<p>Sounds like driver trouble. Something in your regular Win7 drivers isn\u2019t working with the new update; but when your PC falls back to generic drivers (as in Safe Mode), things apparently work OK again.<\/p>\n\n\n\n<p><strong>Option 1)<\/strong> Go to your laptop maker\u2019s support site; download (but don\u2019t yet install) the correct Win7 drivers for your exact model\u2019s mouse\/keyboard\/trackpad; while you\u2019re there, see what other drivers the manufacturer recommends (e.g. the USB subsystem; which is used internally by many laptops for the built-in keyboard, trackpad, etc.).<\/p>\n\n\n\n<p>Note: <strong>DO NOT rely on third-party driver-update tools. <\/strong>They often simply default to the driver with the highest build number, which is <strong>NOT<\/strong> a reliable way to determine backwards-compatibility with older systems. Most PC manufacturer&#8217;s support sites offer tools or information that can help you identify exactly what drivers you might need, if any.<\/p>\n\n\n\n<p>When you\u2019ve saved local copies of the most-current drivers for your PC, use Win7\u2019s Device Manager to uninstall the malfunctioning mouse\/keyboard\/whatever drivers. (Need help? See the Microsoft support article, \u201c<a href=\"https:\/\/docs.microsoft.com\/en-us\/windows-hardware\/drivers\/install\/using-device-manager-to-uninstall-devices-and-driver-packages\">Using Device Manager to Uninstall Devices and Driver Packages<\/a>.&#8221;) Then, install the freshly-downloaded drivers (usually, you just run an installation app provided as part of the driver download). Reboot, and you should be good to go. <\/p>\n\n\n\n<p><strong>Option 2)<\/strong> Uninstall the old drivers, as above; but then delete the <msreadoutspan class=\"msreadout-line-highlight msreadout-inactive-highlight\">associated, currently malfunctioning driver <msreadoutspan class=\"msreadout-word-highlight\">files<\/msreadoutspan>. Some driver packages can <\/msreadoutspan>be uninstalled via Control Panel\u2019s Uninstall function; if you see your target drivers listed there, uninstall &#8217;em!  <\/p>\n\n\n\n<p>Next, whether or not you can uninstall them via Control Panel, check the driver locations in Device Manager: Select and right-click the device of interest; select <strong>Properties<\/strong>; then select the <strong>Driver<\/strong> tab; then click the <strong>Driver Details<\/strong> button. You\u2019ll see the names and locations of the associated files, if any \u2014 delete those, reboot, and the old drivers should be gone completely. (See Fig. 1, below.)<\/p>\n\n\n\n<p>Windows should then use its default drivers, which should work the same way they do in Safe Mode. But if not, try Option #1 again, now that the old drivers are completely gone.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"781\" height=\"572\" data-attachment-id=\"3469\" data-permalink=\"https:\/\/langa.com\/index.php\/2019\/09\/24\/my-laptop-mouse-keyboard-is-not-working-in-windows7-after-an-update-but-they-still-work-fine-in-safe-mode-what-should-i-do\/driver-location-and-name\/\" data-orig-file=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/09\/driver-location-and-name.jpg?fit=781%2C572&amp;ssl=1\" data-orig-size=\"781,572\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"driver-location-and-name\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/09\/driver-location-and-name.jpg?fit=781%2C572&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/09\/driver-location-and-name.jpg?resize=781%2C572&#038;ssl=1\" alt=\"\" class=\"wp-image-3469\" srcset=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/09\/driver-location-and-name.jpg?w=781&amp;ssl=1 781w, https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/09\/driver-location-and-name.jpg?resize=300%2C220&amp;ssl=1 300w, https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/09\/driver-location-and-name.jpg?resize=768%2C562&amp;ssl=1 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><figcaption>Fig. 1: Windows&#8217; <strong>Device Manager<\/strong> can show you the names and location of the active drivers for any listed device. (Win10&#8217;s Device Manager shown; Win7\/8&#8217;s are almost identical.)<\/figcaption><\/figure><\/div>\n\n\n\n<p style=\"text-align:right\" class=\"has-small-font-size\"><em><strong>Permalink: <a href=\"https:\/\/langa.com\/?p=3467\">https:\/\/langa.com\/?p=3467<\/a><\/strong><\/em><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"104\" height=\"6\" data-attachment-id=\"1999\" data-permalink=\"https:\/\/langa.com\/index.php\/2019\/02\/10\/around-boston-the-nearly-snowless-winter-continues\/seperator-short-grey\/\" data-orig-file=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/02\/SEPERATOR-short-grey.png?fit=104%2C6&amp;ssl=1\" data-orig-size=\"104,6\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"SEPERATOR short grey\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/02\/SEPERATOR-short-grey.png?fit=104%2C6&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/langa.com\/wp-content\/uploads\/2019\/02\/SEPERATOR-short-grey.png?resize=104%2C6\" alt=\"[seperator]\" class=\"wp-image-1999\"\/><\/figure><\/div>\n\n\n\n<p style=\"text-align:left\"><strong>COMMENT \/ QUESTION<\/strong>  on <strong>THIS ITEM?<\/strong> <em>See the<\/em> <strong>Comment box<\/strong> <em>at bottom of this page!<\/em><br><b><em><br><\/em>NEW QUESTION? <\/b><em>Ask<\/em><b> <u><font color=\"#000117\"><a rel=\"noreferrer noopener\" href=\"https:\/\/langa.com\/index.php\/contact\/\" target=\"_blank\">here<\/a><\/font><\/u><\/b>!<br><br>(<em>Want free notification of new content? Click<\/em><b><strong> <\/strong><a rel=\"noreferrer noopener\" href=\"https:\/\/langa.com\/index.php\/2018\/09\/09\/get-free-automatic-notification-of-new-content\/\" target=\"_blank\">here<\/a><\/b>!)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sounds like driver trouble. Something in your regular Win7 drivers isn\u2019t working with the new update; but when your PC falls back to generic drivers (as in Safe Mode), things apparently work OK again. Option 1) Go to your laptop maker\u2019s support site; download (but don\u2019t yet install) the correct Win7 drivers for your exact&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[7,30,5],"tags":[],"class_list":["post-3467","post","type-post","status-publish","format-standard","hentry","category-a-reader-asks","category-hardware","category-windows"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paaiox-TV","jetpack-related-posts":[{"id":544,"url":"https:\/\/langa.com\/index.php\/2018\/10\/01\/a-reader-asks-why-is-the-no-reformat-reinstall-failing\/","url_meta":{"origin":3467,"position":0},"title":"A reader asks: Why is his no-reformat reinstall failing?","author":"Fred Langa","date":"2018-10-01","format":false,"excerpt":"Reader Bill Hagemeyer asks, via the Contact link: Q: I have tried to do your Win7 no-reformat reinstall several times, but the system just doesn't ever finish. It gets lost in the middle of the process and never completes. Any advice would be welcome. A: I think we can get\u2026","rel":"","context":"In &quot;A reader asks...&quot;","block_context":{"text":"A reader asks...","link":"https:\/\/langa.com\/index.php\/category\/a-reader-asks\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":876,"url":"https:\/\/langa.com\/index.php\/2018\/11\/01\/a-reader-asks-my-new-keyboard-keeps-on-typing-the-same-letter-how-can-i-fix-it\/","url_meta":{"origin":3467,"position":1},"title":"A reader asks: My new keyboard keeps on typing the same letter. How can I fix it?","author":"Fred Langa","date":"2018-11-01","format":false,"excerpt":"Q: My new keyboard keeps on typing the same letter. I tried it on another PC, but there, it worked fine. I also tried formatting my PC, but it\u2019s still an issue. How can I fix this? (via Quora) A: I assume you mean it\u2019s doing something like thisssssssssssssss? I\u2026","rel":"","context":"In &quot;A reader asks...&quot;","block_context":{"text":"A reader asks...","link":"https:\/\/langa.com\/index.php\/category\/a-reader-asks\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1624,"url":"https:\/\/langa.com\/index.php\/2019\/01\/10\/a-reader-asks-some-of-the-keys-of-my-laptop-wont-trigger-is-my-keyboard-broken\/","url_meta":{"origin":3467,"position":2},"title":"A reader asks: &#8220;Some of the keys of my laptop won\u2019t trigger. Is my keyboard broken?&#8221;","author":"Fred Langa","date":"2019-01-10","format":false,"excerpt":"Yes, by definition: It\u2019s not working, so it\u2019s broken! :) I think you\u2019re really asking if it can be repaired. If you can remove the keyboard, it\u2019s quite possible that you can indeed correct what\u2019s wrong. You\u2019ll have to poke around your laptop, carefully removing fasteners, to see how it\u2019s\u2026","rel":"","context":"In &quot;Misc&quot;","block_context":{"text":"Misc","link":"https:\/\/langa.com\/index.php\/category\/misc\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1523,"url":"https:\/\/langa.com\/index.php\/2019\/01\/02\/a-reader-asks-pressing-a-key-or-clicking-a-mouse-button-sends-what-type-of-signal-to-the-cpu\/","url_meta":{"origin":3467,"position":3},"title":"A reader asks: &#8220;Pressing a key or clicking a mouse button sends what type of signal to the CPU?&#8221;","author":"Fred Langa","date":"2019-01-02","format":false,"excerpt":"In the most conceptual sense, a click or keypress briefly completes an electrical circuit. The part of the computer that handles the keyboard sees this as a zero value changing to a one; the computer then initiates whatever sequence of events it's been programmed to follow to interpret the keypress,\u2026","rel":"","context":"In &quot;Misc&quot;","block_context":{"text":"Misc","link":"https:\/\/langa.com\/index.php\/category\/misc\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4929,"url":"https:\/\/langa.com\/index.php\/2020\/05\/07\/when-i-am-typing-on-my-laptop-my-cursor-sometimes-ends-up-somewhere-else-on-the-page-is-this-a-computer-issue-that-can-be-corrected-or-the-website-itself\/","url_meta":{"origin":3467,"position":4},"title":"&#8220;When I am typing on my laptop, my cursor sometimes ends up somewhere else on the page. Is this a computer or website issue?&#8221;","author":"Fred Langa","date":"2020-05-07","format":false,"excerpt":"(Answer requested by Katherine Quinn) My first guess is that it's a purely physical issue with your laptop. For example, one of the reasons I use an external, plug-in keyboard on my laptop is because my thumbs used to occasionally brush the laptop's touchpad as I typed on the built-in\u2026","rel":"","context":"In &quot;A reader asks...&quot;","block_context":{"text":"A reader asks...","link":"https:\/\/langa.com\/index.php\/category\/a-reader-asks\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2661,"url":"https:\/\/langa.com\/index.php\/2019\/04\/25\/if-you-could-only-have-a-smartphone-or-a-laptop-for-the-next-5-years-which-would-you-choose-why\/","url_meta":{"origin":3467,"position":5},"title":"&#8220;If you could only have a smartphone or a laptop for the next 5 years, which would you choose? Why?&#8221;","author":"Fred Langa","date":"2019-04-25","format":false,"excerpt":"I'm glad I don't have to choose! But if I did: I'd choose a high-end, state-of-the-art smartphone. Why? Because you can turn a high-end smartphone into a pretty capable notebook-equivalent by adding a USB- and Bluetooth-connected monitor, keyboard, and mouse. Example: The Samsung DEX system lets you use a full-sized\u2026","rel":"","context":"In &quot;A reader asks...&quot;","block_context":{"text":"A reader asks...","link":"https:\/\/langa.com\/index.php\/category\/a-reader-asks\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/posts\/3467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/comments?post=3467"}],"version-history":[{"count":3,"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/posts\/3467\/revisions"}],"predecessor-version":[{"id":3471,"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/posts\/3467\/revisions\/3471"}],"wp:attachment":[{"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/media?parent=3467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/categories?post=3467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/langa.com\/index.php\/wp-json\/wp\/v2\/tags?post=3467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}